Policies and procedures

(1) Carrefour francophone shall make reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

  1. Carrefour francophone’s goods or services shall be provided in a manner that respects the dignity and autonomy of persons with disabilities.
  2. The provision of goods or services to people with disabilities and to others must be integrated, unless an alternative measure is required, either temporarily or permanently, to enable a person with a disability to obtain, use or benefit from the goods or services.
  3. Disabled people must have the same opportunities as others to obtain, use and benefit from goods or services.

(2) Without limiting the generality of subsection (1), Carrefour francophone shall permit persons with disabilities to use assistive devices or any other means to obtain, use or benefit from its goods or services.

(3) In communicating with a person with a disability, Carrefour francophone will take into account the person’s disability.

Service animals and support persons

(1) Carrefour francophone shall ensure that a person with a disability who is accompanied by a guide dog or other service animal may enter the premises with the animal and keep it with him or her, unless the law otherwise excludes the animal from the premises.

(2) If the law excludes a service animal from the premises, Carrefour francophone ensures that other measures are provided to enable the disabled person to obtain, use or benefit from the supplier’s goods or services.

(3) If a person with a disability is accompanied by a support person, Carrefour francophone ensures that the two can enter the premises together and that the person with a disability is always able to maintain close contact with the designated support person and is not prevented from having access to the support person while on the premises.

Notice of temporary disruption

(1) Carrefour francophone shall post a notice to the public in the event of a temporary disruption of its specific facilities or services normally used by persons with disabilities to obtain or use its goods or services.

(2) The notice of disruption shall state the reasons for the disruption, its expected duration and the alternative facilities or services that are available, if any.

(3) Notice may be given by posting the information in a conspicuous place on the premises owned or operated by Carrefour francophone, by posting on its website, or by any other method that is reasonable in the circumstances.


(1) Carrefour francophone ensures that the following persons receive training regarding the provision of its goods or services to persons with disabilities:

  1. Any person who deals with members of the public or other third parties on behalf of Carrefour francophone, including as an employee, agent or volunteer;
  2. Any person who participates in the development of Carrefour francophone policies, practices and procedures governing the provision of goods or services to members of the public or other third parties.

(2) Training includes a legal review of the requirements of this by-law as well as instruction on the following:

  1. How to interact and communicate with people with various types of disabilities (e.g., assistive device, guide dog or other service animal or support person).
  2. How to use any equipment or devices on Carrefour francophone premises or otherwise provided by Carrefour francophone.
  3. What to do if a person with a disability has difficulty accessing goods or services.

4. Training is also provided on an ongoing basis when changes are made to policies, practices and procedures requiring the provision of goods or services to people with disabilities.

Feedback process

(1) Carrefour francophone receives and responds to representations from interested parties regarding the manner in which Carrefour francophone provides its goods or services to persons with disabilities.

(2) Stakeholders may provide feedback in person, by telephone, in writing, by electronic text delivered by e-mail or by any other means.

(3) Following receipt of feedback, Carrefour francophone assigns the matter to staff who are in a position to deal with it and specifies the measures it will take in response to the feedback received.


As Place des Arts does not have its own parking lot, we invite you to use the downtown parking lots. Parking fees can be paid using your mobile device and the HotSpot application. You can also pay at the pay station if you prefer. Parking is free after 6 p.m. and on weekends.
Place des Arts is located directly across from municipal parking lot number 10 on Elgin Street. The entrance to the parking lot is located at the intersection of Elgin and Larch streets. There are also several parking meters.

Consult the parking map here.
Carrefour francophone assumes no responsibility for theft, loss or damage to the vehicle or its contents, however caused.